Overview
Detailed Help & Documentation can be found on Miro Help Center that also includes information for setup and integrations for your company Miro Admin as well as step by step instructions to use the various Miro Insights tools.
Getting started
What is Miro Insights?
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Who benefits from Miro Insights?
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Are there different Miro Insights experiences?
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
What is Miro Insights?
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Who benefits from Miro Insights?
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Are there different Miro Insights experiences?
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
What is Miro Insights?
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Who benefits from Miro Insights?
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Are there different Miro Insights experiences?
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
What is Miro Insights?
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Who benefits from Miro Insights?
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Are there different Miro Insights experiences?
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
Core tools
Backlog
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Ask AI
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Automations
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
Backlog
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Ask AI
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Automations
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
Backlog
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Ask AI
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Automations
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
Backlog
Miro Insights is a workspace where teams can bring together feedback, product data, and customer information that are otherwise scattered across multiple tools. AI organizes this information into clear, validated opportunities your team can prioritize with confidence.
Ask AI
Miro Insights benefits a range of roles across product, customer, and business teams. In short, anyone involved in building, supporting, or selling the product can benefit from the transparency, alignment, and actionable insights Miro Insights provides. Key roles that gain the most value include: Product Managers: Centralize feedback, validate opportunities, prioritize the roadmap, and provide evidence for decisions. Customer Success Managers: Stay on top of customer requests, track progress on issues, and prepare for meetings with a full view of account history. Product Operations: Streamline feedback management, automate reporting, and ensure alignment between teams. Marketing Teams: Spot customer trends, inform messaging, and align campaigns with real user needs. Executives & Leadership: Gain a high-level view of customer needs, business impact, and product progress for strategic planning Sales & Account Managers: Understand customer priorities, reference feedback in conversations, and demonstrate responsiveness to requests. Engineering & Delivery Leads: Get clear, prioritized backlogs with context and evidence for each feature or issue. User Experience (UX) Researchers: Quickly surface customer pain points, trends, and unmet needs from real feedback.
Automations
You can work with Insights in different ways. In the Insights web app, you can dive deep into analysis, set up custom views, and manage insights in a focused environment. On your Miro Canvas boards, you can bring Insights directly into team collaboration. Select Insights as a knowledge source in new Miro AI capabilities like Sidekicks and Flows which work with you on the Canvas in repeatable processes. Interactive cards in the canvas are enriched with real customer context and create a traceable trail your team and leadership can use to explain why ideas are validated and moving forward.
Data, AI & Value
How does AI feature extraction work?
AI analyzes raw customer feedback to identify recurring themes, topics, and requests. It then suggests connections to existing features or issues in your backlog, or highlights potential new opportunities that haven’t been tracked yet. This helps ensure that important feedback is organized, actionable, and linked to the right product areas.
Can I adjust or override AI groupings?
Yes, you can adjust or override AI groupings in Miro Insights. When you see an AI suggestion (highlighted in purple), hover your mouse over it—a pop-up box will appear with options such as Discard, Change, and either Create or Link, depending on the context. Select Discard to remove the suggestion, Change to associate the feedback with a different feature or issue, and use Create or Link to add a new item or connect to an existing one. This gives you flexibility to organize feedback in the way that works best for your team.
Can I add custom labels/ categories?
Yes, you can add your own properties and tags. If the tag you want is not in the system, just type in to add. Note that editing existing Tags is not currently supported. If there is a spelling or other error, just create a new Tag. (And manually delete from the record that wrong tag by clicking “X” in the box where it appears)
How does AI feature extraction work?
AI analyzes raw customer feedback to identify recurring themes, topics, and requests. It then suggests connections to existing features or issues in your backlog, or highlights potential new opportunities that haven’t been tracked yet. This helps ensure that important feedback is organized, actionable, and linked to the right product areas.
Can I adjust or override AI groupings?
Yes, you can adjust or override AI groupings in Miro Insights. When you see an AI suggestion (highlighted in purple), hover your mouse over it—a pop-up box will appear with options such as Discard, Change, and either Create or Link, depending on the context. Select Discard to remove the suggestion, Change to associate the feedback with a different feature or issue, and use Create or Link to add a new item or connect to an existing one. This gives you flexibility to organize feedback in the way that works best for your team.
Can I add custom labels/ categories?
Yes, you can add your own properties and tags. If the tag you want is not in the system, just type in to add. Note that editing existing Tags is not currently supported. If there is a spelling or other error, just create a new Tag. (And manually delete from the record that wrong tag by clicking “X” in the box where it appears)
How does AI feature extraction work?
AI analyzes raw customer feedback to identify recurring themes, topics, and requests. It then suggests connections to existing features or issues in your backlog, or highlights potential new opportunities that haven’t been tracked yet. This helps ensure that important feedback is organized, actionable, and linked to the right product areas.
Can I adjust or override AI groupings?
Yes, you can adjust or override AI groupings in Miro Insights. When you see an AI suggestion (highlighted in purple), hover your mouse over it—a pop-up box will appear with options such as Discard, Change, and either Create or Link, depending on the context. Select Discard to remove the suggestion, Change to associate the feedback with a different feature or issue, and use Create or Link to add a new item or connect to an existing one. This gives you flexibility to organize feedback in the way that works best for your team.
Can I add custom labels/ categories?
Yes, you can add your own properties and tags. If the tag you want is not in the system, just type in to add. Note that editing existing Tags is not currently supported. If there is a spelling or other error, just create a new Tag. (And manually delete from the record that wrong tag by clicking “X” in the box where it appears)
How does AI feature extraction work?
AI analyzes raw customer feedback to identify recurring themes, topics, and requests. It then suggests connections to existing features or issues in your backlog, or highlights potential new opportunities that haven’t been tracked yet. This helps ensure that important feedback is organized, actionable, and linked to the right product areas.
Can I adjust or override AI groupings?
Yes, you can adjust or override AI groupings in Miro Insights. When you see an AI suggestion (highlighted in purple), hover your mouse over it—a pop-up box will appear with options such as Discard, Change, and either Create or Link, depending on the context. Select Discard to remove the suggestion, Change to associate the feedback with a different feature or issue, and use Create or Link to add a new item or connect to an existing one. This gives you flexibility to organize feedback in the way that works best for your team.
Can I add custom labels/ categories?
Yes, you can add your own properties and tags. If the tag you want is not in the system, just type in to add. Note that editing existing Tags is not currently supported. If there is a spelling or other error, just create a new Tag. (And manually delete from the record that wrong tag by clicking “X” in the box where it appears)
Access & Permissions
Who can see insights?
Access is controlled at the workspace level. Most roles can view and interact with insights; permissions may limit editing or data source setup.
Can I control which feedback sources are visible?
Admins can configure which sources sync and who has access to them
How do I invite new members?
Use workspace settings to invite team members.
Who can see insights?
Access is controlled at the workspace level. Most roles can view and interact with insights; permissions may limit editing or data source setup.
Can I control which feedback sources are visible?
Admins can configure which sources sync and who has access to them
How do I invite new members?
Use workspace settings to invite team members.
Who can see insights?
Access is controlled at the workspace level. Most roles can view and interact with insights; permissions may limit editing or data source setup.
Can I control which feedback sources are visible?
Admins can configure which sources sync and who has access to them
How do I invite new members?
Use workspace settings to invite team members.
Who can see insights?
Access is controlled at the workspace level. Most roles can view and interact with insights; permissions may limit editing or data source setup.
Can I control which feedback sources are visible?
Admins can configure which sources sync and who has access to them
How do I invite new members?
Use workspace settings to invite team members.
Miscellaneous
What does purple visuals in product mean?
Purple text in Miro Insights highlights AI-generated suggestions or summaries. When you see text in purple, it indicates that the content (such as a suggested feature, grouping, or summary) was surfaced by AI to help you quickly identify patterns or connections in your feedback.
Can I export insights?
Yes, you can export insights from Miro Insights. In the Backlog view, click the three dots (⋮) at the top right of the page to find the export option. For Companies, first open the specific company you want to export, then click the three dots at the top of the company panel. The export option may be located differently in other sections, so look for the three dots menu or similar actions in the area you’re working in. You can also share direct links to specific insights, features, or dashboards with your team for easy collaboration.
Can I share with leadership without login?
When you download CSV downloads from Insights, the CSV file can be shared without a login needed. Using “Share” option from Insights will share the link, so a login would be required. Insights can be embedded on boards or exported, but access may require login for sensitive data.
What does purple visuals in product mean?
Purple text in Miro Insights highlights AI-generated suggestions or summaries. When you see text in purple, it indicates that the content (such as a suggested feature, grouping, or summary) was surfaced by AI to help you quickly identify patterns or connections in your feedback.
Can I export insights?
Yes, you can export insights from Miro Insights. In the Backlog view, click the three dots (⋮) at the top right of the page to find the export option. For Companies, first open the specific company you want to export, then click the three dots at the top of the company panel. The export option may be located differently in other sections, so look for the three dots menu or similar actions in the area you’re working in. You can also share direct links to specific insights, features, or dashboards with your team for easy collaboration.
Can I share with leadership without login?
When you download CSV downloads from Insights, the CSV file can be shared without a login needed. Using “Share” option from Insights will share the link, so a login would be required. Insights can be embedded on boards or exported, but access may require login for sensitive data.
What does purple visuals in product mean?
Purple text in Miro Insights highlights AI-generated suggestions or summaries. When you see text in purple, it indicates that the content (such as a suggested feature, grouping, or summary) was surfaced by AI to help you quickly identify patterns or connections in your feedback.
Can I export insights?
Yes, you can export insights from Miro Insights. In the Backlog view, click the three dots (⋮) at the top right of the page to find the export option. For Companies, first open the specific company you want to export, then click the three dots at the top of the company panel. The export option may be located differently in other sections, so look for the three dots menu or similar actions in the area you’re working in. You can also share direct links to specific insights, features, or dashboards with your team for easy collaboration.
Can I share with leadership without login?
When you download CSV downloads from Insights, the CSV file can be shared without a login needed. Using “Share” option from Insights will share the link, so a login would be required. Insights can be embedded on boards or exported, but access may require login for sensitive data.
What does purple visuals in product mean?
Purple text in Miro Insights highlights AI-generated suggestions or summaries. When you see text in purple, it indicates that the content (such as a suggested feature, grouping, or summary) was surfaced by AI to help you quickly identify patterns or connections in your feedback.
Can I export insights?
Yes, you can export insights from Miro Insights. In the Backlog view, click the three dots (⋮) at the top right of the page to find the export option. For Companies, first open the specific company you want to export, then click the three dots at the top of the company panel. The export option may be located differently in other sections, so look for the three dots menu or similar actions in the area you’re working in. You can also share direct links to specific insights, features, or dashboards with your team for easy collaboration.
Can I share with leadership without login?
When you download CSV downloads from Insights, the CSV file can be shared without a login needed. Using “Share” option from Insights will share the link, so a login would be required. Insights can be embedded on boards or exported, but access may require login for sensitive data.
More Resources
Learn more
Backlog
Keep your team aligned and focused with dashboard views that organize your backlog and highlight top priorities and product opportunities.
Learn more
Backlog
Keep your team aligned and focused with dashboard views that organize your backlog and highlight top priorities and product opportunities.
Learn more
Backlog
Keep your team aligned and focused with dashboard views that organize your backlog and highlight top priorities and product opportunities.
Learn more
Backlog
Keep your team aligned and focused with dashboard views that organize your backlog and highlight top priorities and product opportunities.
Learn more
Ask AI
Get instant AI-powered answers and insights from all your connected data. Just ask!
Learn more
Ask AI
Get instant AI-powered answers and insights from all your connected data. Just ask!
Learn more
Ask AI
Get instant AI-powered answers and insights from all your connected data. Just ask!
Learn more
Ask AI
Get instant AI-powered answers and insights from all your connected data. Just ask!